I went there today to purchase lunch for 4 people. Back in the day of the tootsie roll paper. Have been buying and enjoying your sandwiches for over 35 years. That one policy alone will have me going elsewhere for a nice meal. If that's the job they choose to do then no one is obligated to pay for bad service and that's what this policy does. We do that find a restaurant that respects a customers right to pay according to the service they receive.
When you take that away from the customers, you put us in a position to take that liberty back. Honestly, if they are guaranteed a 18% tip then nothing there to ensure that customers get great service. I don't like that even if we get terrible service our wait staff still gets money that they don't deserve. The second issue I didn't like was the policy that our check included a 18% gratuity for a table of two. He actually tried to sing a Prince song that had us laughing so hard we cried. The only negative things were whoever they hired to sing that night was awful. The food was great as i always get the pork chops. I made a reservation for valentines day and everything went great.
I must say that I have been patronizing Freddy's for over 25 years and the still love it.
